Terms and conditions
Terms and conditions
Read below to learn more and don’t hesitate to contact me if you have a question by emailing me at charlotte@charlottebroady.com.
Privacy policy
This Privacy policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through charlottebroady.com or its related sites and services.
Personal information
Information I collect:
To fulfill your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly. Please email me at charlotte@charlottebroady.com.
Subscribers offer
If you sign up to the newsletter, any related discounts offered when signing up exclude the cost of delivery or other offers.
Newsletter subscriptions
Charlotte Broady is the data controller responsible for the personal information you provide when subscribing to our newsletter. You can contact Charlotte Broady at charlotte@charlottebroady.com.
What information we collect and why
When you subscribe, we collect your email address and your name, if provided. We also keep a record of your subscription and consent.
We use this information to send you emails about Charlotte Broady’s scarf collections, styling inspiration, news and special offers. Providing your details for this purpose is optional.
Our lawful basis
We rely on your consent to send newsletter and marketing emails. You can withdraw your consent at any time by clicking the unsubscribe link in any newsletter or emailing charlotte@charlottebroady.com. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.
How we manage your information
We use Wix to manage newsletter subscriptions and send emails. Wix processes personal information on our behalf to provide these services.
Email opens and link clicks
We use Wix to record whether individual subscribers open our newsletters and click links within them. This information is linked to your email address and helps Charlotte Broady understand which content interests subscribers and improve future newsletters.
You can unsubscribe at any time using the link in any newsletter or by emailing charlotte@charlottebroady.com.
How long we keep your information
We keep your newsletter details while you remain subscribed and continue to operate the newsletter. We periodically review our mailing list and remove information that is no longer needed.
If you unsubscribe, we stop sending marketing emails. We may retain a minimal record of your email address and unsubscribe request to ensure you are not contacted again, together with evidence of consent where necessary to demonstrate compliance.
Your rights
Depending on the circumstances, you can ask to access, correct or delete your personal information, restrict its use, or receive it in a portable format. You can withdraw your consent to newsletter marketing at any time.
To exercise your rights, email charlotte@charlottebroady.com.
You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator, at ico.org.uk.
Deliveries
Each order will be shipped within 1-2 working days and I use the tracked delivery option with Royal Mail.
Sales
Sale prices and first order discounts apply to the cost of any scarves purchased and exclude the delivery price, which will be the tracked delivery option with Royal Mail.
Returns and exchanges
I gladly accept returns and exchanges.
Please contact me within 14 days of delivery and send items back within 30 days of delivery. Your refund will exclude delivery costs.
I don't accept cancellations, but please contact me if you have any problems with your order.
eGift cards
eGift Cards may only be used as full or part payment for orders at www.charlottebroady.com.
The full amount of each purchase, including taxes and fees, will be deducted from the funds held on the eGift Card, up to the total funds available on the eGift Card. The eGift Card cannot be used to obtain cash or purchase other eGift Cards and you may not return merchandise or cancel services obtained with the eGift Card for a cash refund.
No change or refund will be given where the sales transaction is for an amount (including applicable added fees and taxes) less than the balance on the eGift Card but the remaining balance may be applied to future purchases. EGift Cards cannot be returned or refunded (subject to any rights available to you by law).
Competitions
For any competitions, the offer is not to be used in conjunction with any other offer. The offer is only available online and is open to anyone over 18 years of age only. Only one entry per person will be accepted.
Charlotte Broady reserves the right to amend these terms and conditions and / or discontinue the offer at any time
The winner will be selected at random and notified by email within 14 days of the competition ending. If the winner does not respond within 7 days, another winner will be selected. Charlotte Broady's decision is final. Your statutory rights are not affected. The promoter of the competition is Charlotte Broady, charlotte@charlottebroady.com.
The natural quality of silk, wool, modal and cashmere
Each scarf is checked before I despatch your order. Variations may be found as a result of the natural fabrics I use.
Looking after your scarf
Please dry clean your scarf to keep it looking at its best.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Images and animations
All images of products are intended to present products as accurately as possible. However due to variations between monitors, mobile phones and other electronic devices, colours may vary. Animations are included purely to suggest the movement of the scarf when worn.